You can find our refund policy, late cancellation policy, no-show policy, credit card policy, membership freeze and cancellation policy by reading our terms of service HERE.

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Late arrival policy

We do not allow latecomers into classes as it is distracting to both students in the class and the instructor. For reformer classes it is actually a safety concern. We know things happen, and we will try to accommodate you by finding space for you in the next class. Classes begin right at the scheduled times, so please arrive with enough time to change, fill your water bottle, set up, and be ready to begin at class time. If you arrive at the scheduled class time, class will have already started.​

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Classroom etiquette

To maintain a quiet and relaxing space, there are no cell phones permitted in the class, even if they are turned off. Apple watches must be set to do not disturb and may not be used for communication during classes. We have lockers available for personal items to ensure a clean and clutter free movement space. Please only attend a class if you have the time to attend the entire class. Packing up before the end of class is unpleasant and distracting to the experience of those around you. If you borrow a mat, please spray it down with the mat cleaner provided and return it to the front desk or hang it on the mat racks to dry.

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Common space etiquette

Please keep noise to a minimum outside the studios at all times. Hallway noise can be alarming for those in a class. We have a lounge area available for socializing, tea, and asking your instructor questions. We ask that you please keep your mats clean and odour free, as a stinky mat can make for an unpleasant experience for everyone. Hanging them to dry at home between classes can help to prevent odour causing bacteria.

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Showers

Please keep showers to a few minutes as a courtesy to those waiting. Shampoo, conditioner and body wash are provided. We also offer towel rental for $3.

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What to bring ​

Most classes require a mat including barre, sculpt and Pilates, and you may want to bring a water bottle with you. Pilates grip socks are required for all reformer classes. Boxing wraps are recommended for kickboxing classes. If you wish to lock up your belongings, we do have lockers available.​

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Do I need a credit card on file? 

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If you have an unlimited membership, you MUST have a credit card on file due to our late cancel and no show policies. If you prefer not to put a credit card on your account, you will be limited to purchasing class credit packages only. 

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Can I extend the expiry date of my class passes?

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All expiry dates are clearly posted when purchasing, and you can keep track of your remaining classes and expiry on your APP. We also send a courtesy email to let you know when there are 2 weeks remaining, so make sure your notifications are on! For these reasons, we offer 2 options for expiry extensions:

 

1. Add 1 month to your passes for $30

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2. Purchase another class pass before your current one expires, we can add your remaining classes to the new package upon request, however you must let us know as the old passes will not automatically shift over.

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